Effective Date: May 26, 2026

Thank you for shopping with The Kurti Shop.
We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

You may request a return if:

The item is damaged
You received the wrong product
The product has manufacturing defects
The size received is incorrect
You are not satisfied with the product quality

To be eligible for a return:

The product must be unused and unwashed
The item must be in its original packaging
All tags, labels, and accessories must be intact
Proof of purchase/order ID is required

Non-Returnable Items

The following items are not eligible for return:

Products damaged after use
Washed or worn products
Customized or personalized items
Products without original packaging or tags
Clearance or final sale items (if applicable)

Return Process

To initiate a return:

Contact our support team within 30 days of delivery
Share your:
- Order ID
- Product photos (if damaged/wrong item)
- Reason for return
Our team will review and approve the request
Once approved, return instructions will be provided

Refund Policy

After receiving and inspecting the returned item:

Approved refunds will be processed within 5–10 business days
Refunds will be credited to the original payment method
In case of Cash on Delivery (COD) orders, refunds may be processed via:
- Bank Transfer
- UPI
- Store Credit

Exchange Policy

We also offer exchanges for:

Size issues
Wrong product received
Damaged products

Exchange requests are subject to product availability.

Cancellation Policy

Orders can be canceled before shipment.

Once the order has been shipped, cancellation requests may not be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery
Share clear photos/videos of the product and packaging

Our support team will resolve the issue as quickly as possible.

Return Shipping

In some cases, return shipping may be free
Certain returns may require the customer to bear shipping charges depending on the reason for return

Shipping charges (if any) are non-refundable.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account
Contact your payment provider/bank
Wait a few business days for processing
If the issue still persists, contact our support team

Contact Us

For any return or refund related queries, please contact us through:

Website: The Kurti Shop

We appreciate your trust and support. Thank you for shopping with us ❤️